Return Policy

Enhancing user experience by assuring simplicity, transparency & security is our main aim.

We go the distance to ensure that every purchase on our website is hassle free & seamless. We ensure that our products are delivered with great care and high quality standards. 

As a policy, we don’t entertain returns on products that have been delivered in the perfect and damaged condition. 

Please refer to our return policy for your understanding.

1. A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.

2. If you identify a quality or manufacturing defect on the product delivered.

3. if the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damage tap on delivery.

4. To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

Return Process: 

Please raise a Return Request with 48 hours of delivery by calling our customer service at +91 9619432630 (Monday – Saturday 9:15 AM to 6 PM) or email us at enquiries@theperfumelounge.in